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General

About FIXO
Do I need to have insurance with Fidelidade to request a FIXO service?
What is FIXO?
Where is it available?
Are there any costs regarding FIXO app or web app usage?
Do FIXO service have warranty?
I have difficulties navigating the application or the webapp
See all 7 articles

Request a service
How do I schedule a service?
How do cleaning hours work?
When can I schedule a service?
What happens if there are no technicians available at the selected time?
Is it mandatory to answer the questionnaire?
When is my service confirmed?
See all 10 articles

My account
How can I create an account?
Can I change the data provided?
I do not want to receive marketing communications. What should I do?
How do I delete my account?

Know the cost of a service
How can I request a quote?
What is the service fee?
Can I simulate the cost of services without creating an account?

Change, reschedule or cancel a service

How can I make a change to my request?
How can I cancel a service?

Payment and invoicing
How do I change my payment or invoice details?
How is the payment for the service made?
How much will I pay for the service?
Does the cost of the service include taxes?
How can I pay through MB WAY?
Is payment by card in FIXO safe?
See all 12 articles

Promocodes
I want promocodes
How can I use a promocode?
I forgot to use a promocode in my request

Member get Member Campaign
What do I have to do to be able to have a FIXO code to share with my friends?
What will I get for sharing my FIXO code with friends?
What will my friends get for using my FIXO code?
Where can I check the total amount of money I earned?
When will I receive my money?
What is the maximum amount of money I can earn?
See all 11 articles

FIXO Wallet
What is FIXO Wallet?
How can I pay with Wallet FIXO?
How can I find out my FIXO Wallet balance and my Wallet purchase history?
Is there any cost to having FIXO Wallet active?
Can I transfer my FIXO Wallet balance?
What is the deadline for using the available balance in the FIXO Wallet?
See all 7 articles

Request recurring services
What are recurring service requests?
How can I schedule a recurring service?
Can I change a recurring service request?
Can I change or cancel just one service in my recurring service?
When are recurring services paid?
When I create a recurrence, how long is it active for?
See all 7 articles

FIXO's technicians
Who are the FIXO's technicians?
Can I choose the technicians?
How can I evaluate the technical team?
Do FIXO's technicians have insurance?

Issues with my service
How can I file a complaint?
The technician forgot something at my house. How can I return it?
The technician did not perform the service because he did not have all the material needed. What should I do?
What to do if the technician does not show up?