Search
Contact us
Português
Hi, how can we help you?
Contact us
English (GB)
Português
Contact us
Help Center
General
General
About FIXO
Do I need to have insurance with Fidelidade to request a FIXO service?
What is FIXO?
Where is it available?
Are there any costs regarding FIXO app or web app usage?
Do FIXO service have warranty?
I have difficulties navigating the application or the webapp
See all 7 articles
Request a service
How do I schedule a service?
When can I schedule a service?
What happens if there are no technicians available at the selected time?
Is it mandatory to answer the questionnaire?
When is my service confirmed?
Where are services provided?
See all 9 articles
My account
How can I create an account?
Can I change the data provided?
I do not want to receive marketing communications. What should I do?
How do I delete my account?
Know the cost of a service
How can I ask for a budget?
Can I simulate the cost of services without creating an account?
Change, reschedule or cancel a service
How can I make a change to my request?
How can I cancel a service?
Payment and invoicing
How do I change my payment or invoice details?
How is the payment for the service made?
How much will I pay for the service?
Does the cost of the service include taxes?
How can I pay through MB WAY?
Is payment by card in FIXO safe?
See all 12 articles
Promocodes
I want promocodes
How can I use a promocode?
I forgot to use a promocode in my request
Member get Member Campaign
What do I have to do to be able to have a FIXO code to share with my friends?
What will I get for sharing my FIXO code with friends?
What will my friends get for using my FIXO code?
Where can I check the total amount of money I earned?
When will I receive my money?
What is the maximum amount of money I can earn?
See all 11 articles
FIXO Wallet
What is FIXO Wallet?
How can I pay with Wallet FIXO?
How can I find out my FIXO Wallet balance and my Wallet purchase history?
Is there any cost to having FIXO Wallet active?
Can I transfer my FIXO Wallet balance?
What is the deadline for using the available balance in the FIXO Wallet?
See all 7 articles
Request recurring services
What are recurring service requests?
How can I schedule a recurring service?
Can I change a recurring service request?
Can I change or cancel just one recurring service?
When are recurring services paid?
When I create a recurrence, how long is it active for?
See all 7 articles
FIXO's technicians
Who are the FIXO's technicians?
Can I choose the technicians?
How can I evaluate the technical team?
Do FIXO's technicians have insurance?
Issues with my service
How can I file a complaint?
The technician forgot something at my house. How can I return it?
The technician did not perform the service because he did not have all the material needed. What should I do?
What to do if the technician does not show up?