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Payment and invoicing

How do I change my payment or invoice details?
  In the account menu, you will find the option” Pagamento” where you can add or remove payment cards and also update your invoice information. Each time you make you submit a request, confirm that...
How is the payment for the service made?
Payment for FIXO services is made by debiting the payment card indicated or via MB WAY when you submit the service request. If you have a balance in your FIXO Wallet, you can use it.   In the event...
How much will I pay for the service?
The cost of the service is calculated based on the answers given in the questionnaire for each request. Before performing the service, the technician will review the request details with you and, i...
Does the cost of the service include taxes?
Yes, all prices shown include taxes, at the current legal rate.
How can I pay through MB WAY?
When paying for the service request, you must choose the MB WAY option and introduce the mobile phone number associated with MB WAY. Afterwards, it is necessary to confirm the payment in the MB WAY...
Is payment by card in FIXO safe?
Yes, with FIXO paying online is safe. All card payments are validated through the 3DS protocol. With this security protocol, the customer will have to carry out an additional validation with the ba...
What types of cards are accepted?
You can pay for your FIXO service with any credit or debit card that allows online payments, that is, as long as they have CVV/CVC. You can also use MB NET cards generated through the MB WAY applic...
When is my card debited?
After confirming your request, the value of the service is charged to the card used. In case you are submitting a recurrent request, FIXO will proceed with the captivation of the value of each serv...
When will I receive the service invoice?
You will receive the invoice by email within a maximum period of 5 working days after de conclusion of the service.
The technician asked me to pay cash. Should I do it?
No. Payment for FIXO services is made exclusively through FIXO platform (web or app). If the technician indicates another payment method, please contact FIXO team through the email info@fixo.pt . 
was charged more than I expected. How can I request a refund?
Get in touch with us through info@fixo.pt . 
Should I tip?
No, service technicians are not expecting additional gratuity.