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Request a service

How do I schedule a service?
Select one of the available services and answer the questionnaire. The answers will help us understand your request and estimate the cost of the intended service. After presenting the cost, you wil...
How do cleaning hours work?
In our cleaning services, the minimum service time is defined according to the property type (apartment, house, or office), and it is not possible to change the number of hours associated with each...
When can I schedule a service?
You can schedule a service for any day of the week, between 08:00 to 21:00, and on weekends between 9:00 to 13:00. During the weekend (Saturdays and Sundays), holidays or working days between 18h t...
What happens if there are no technicians available at the selected time?
If there are no technicians available at the selected time, we will contact you to choose a new schedule. This will be automatically updated in your account.
Is it mandatory to answer the questionnaire?
Yes, filling out the questionnaire is mandatory. If you have difficulty answering a question, you can contact FIXO team through the customer support email info@fixo.pt .  Before performing the serv...
When is my service confirmed?
If your request has been successfully submitted, you will receive a notification indicating that it has been registered. At that moment, we will find the best provider for the service. You will rec...
Where are services provided?
The services are provided at the address indicated in the service questionnaire. Usually, the services are provided at our users' homes, however, you may request that a service would be performed e...
Do I have to be present to receive the technicians?
Yes. If you are not present during the execution of the service, you must indicate, when booking the service, the name and contact of the person who will receive and accompany the technical team. I...
Do I need to buy materials for the service?
Yes, only if you choose a service with no materials included. In this case, in the description of the service you can check which materials you will have to guarantee on the date of the appointment...
I can't find the service I want.
We are sorry that you did not find the service you need.We intend to add new services, so we ask that you contact us via contact form and let us know which services you would like to see available ...